Harvest Lane Markets is a self-initiated concept project created to demonstrate the use of scenario-based learning, performance support, and feedback-driven onboarding within a retail environment.
Harvest Lane Markets is a self-initiated concept project created to demonstrate the use of scenario-based learning, performance support, and feedback-driven onboarding within a retail environment.
Many small businesses rely on verbal onboarding and large amounts of information delivered in a short period of time.
Design a concise onboarding experience that prioritises:
Tool: Evolve Authoring
Audience: New retail employees
Welcome Screen
Introduces the purpose of the induction and sets expectations for new staff.
Knowledge Checks
A range of interactive knowledge checks reinforce key concepts and encourage learners to think practically about their learning.
Scenario-Based Practice
Learners apply customer service expectations in a realistic workplace context.
Scenario Feedback
Following each scenario, learners receive practical feedback that explains the impact of their choices and reinforces organisational expectations.
Performance Support Resources
Key resources remain available beyond the formal induction experience, helping staff access important information at the point of need and reducing reliance on memory.